SHIPPING POLICY
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We have ensured the same quality standard you expect from our products can be expected from our postage systems. Through vigorous testing of all or shipping methods and third party couriers, we can offer named day shipping almost anywhere in the UK. Please note NI and Scottish Highland may be sent via separate courier and may take a little longer to arrive.
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Due to most countries having different laws regarding the import/export of certain wood species we currently cannot ship any of our products outside the UK.
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​We aim for all orders for stocked products ​to be dispatched within 48hrs, cost is specified on checkout. Custom orders are dispatched by customer agreement when the project is completed with delivery charges agreed when the final design is confirmed.
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If you require a weekend delivery please contact us we can often accommodate this request with a small additional courier charge.
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All our packaging is specifically designed to ensure your products arrive exactly as we send them.
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Despite the usual exceptional service on occasions delays may occur with goods in transit. Although these instances are extremely rare, we do not accept liability and cannot guarantee shipping times. Returns are not accepted without prior arrangement.
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Orders from The Enginarium can only be sent to the address on the invoice and we do not give instruction for parcels to be left in safe places or at addresses other that the address specified. The Enginarium cannot accept any liability for lost parcels where instructions are provided to our courier to leave parcels in safe places or at another address than the item is addressed to.
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Please note that missed deliveries are usually returned to our couriers depot, tracking for your parcel is updated and can be tracked by the information shared in the dispatch email and via your contact with our courier. After a short period parcels are returned to us. We will temporarily store any returned orders for 7 days before disposing or re-stocking them. If you wish the item to be shipped again additional postage will apply.
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Local delivery can be arranged by our in house team, please contact us to discuss your requirements, fees apply.
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Business name - Joseph Cook T/A The Enginarium
Payments will show as Enginarium.co.uk
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